Account Resolution Specialist (full-time)
Job Type Full-timeDescriptionThe Account Resolution Specialist is responsible for researching, resolving, and collecting on accounts.
Essential Functions/
Responsibilities:
Responsible for providing quality customer service while performing and resolving patient account issues.
Researches and resolves clinic or hospital billing issues and completes necessary follow-up correcting any incorrect claims.
Gathers information needed to do a pre-cert; schedule appointments if pre-cert is approved.
Enters charges into system making sure they are correct and not duplicated; verifies that insurance was entered correctly.
Daily deposit verification.
Help cover Switchboard if needed.
Run reports as needed.
Performs Customer Service to help resolve any patient issues.
Works ques in RYAN or Emergency if applicable.
Perform other assigned duties as necessary to support the Business Office.
Informs management of any operational issues or customer satisfaction issues.
Maintains and ensures patient confidentiality at all times.
Reports to work on time and as scheduled; completes work within designated time frames.
Attends staff meetings as scheduled.
Performs any other duties as assigned by Supervisor.
Represents the organization in a positive and professional manner.
Adheres to JPH policies and procedures.
This description is a general statement of required essential functions performed on a regular and continuous basis.
It does not exclude other duties as assigned.
RequirementsEDUCATION, TRAINING, AND
Experience:
High School graduate or equivalent.
Minimum of (2) years of related work experience in a health care setting preferred.
LICENSURE/CERTIFICATIONS:
NoneLANGUAGE and PROFICIENCY REQUIREMENTS:
Able to communicate effectively in English, both verbally and in writing.
Strong written and verbal skills.
SKILL REQUIREMENTS:
Ability to work alone or with minimal supervision.
Professional/Courteous rapport with patients, families, co-workers, physicians and visitors.
Ability to work under and handle stress in an appropriate manner.
Ability to work long hours between breaks and meals, if necessary.
Basic computer competency.
Must be proficient in Microsoft Word and Excel.
MACHINERY/TOOLS/EQUIPMENT REQUIREMENTS:
Ability to operate and troubleshoot telephone, fax machine, copy machine, computer, and printer/scanner.
Recommended Skills Billing Claim Processing Communication Customer Satisfaction Customer Service English Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions/
Responsibilities:
Responsible for providing quality customer service while performing and resolving patient account issues.
Researches and resolves clinic or hospital billing issues and completes necessary follow-up correcting any incorrect claims.
Gathers information needed to do a pre-cert; schedule appointments if pre-cert is approved.
Enters charges into system making sure they are correct and not duplicated; verifies that insurance was entered correctly.
Daily deposit verification.
Help cover Switchboard if needed.
Run reports as needed.
Performs Customer Service to help resolve any patient issues.
Works ques in RYAN or Emergency if applicable.
Perform other assigned duties as necessary to support the Business Office.
Informs management of any operational issues or customer satisfaction issues.
Maintains and ensures patient confidentiality at all times.
Reports to work on time and as scheduled; completes work within designated time frames.
Attends staff meetings as scheduled.
Performs any other duties as assigned by Supervisor.
Represents the organization in a positive and professional manner.
Adheres to JPH policies and procedures.
This description is a general statement of required essential functions performed on a regular and continuous basis.
It does not exclude other duties as assigned.
RequirementsEDUCATION, TRAINING, AND
Experience:
High School graduate or equivalent.
Minimum of (2) years of related work experience in a health care setting preferred.
LICENSURE/CERTIFICATIONS:
NoneLANGUAGE and PROFICIENCY REQUIREMENTS:
Able to communicate effectively in English, both verbally and in writing.
Strong written and verbal skills.
SKILL REQUIREMENTS:
Ability to work alone or with minimal supervision.
Professional/Courteous rapport with patients, families, co-workers, physicians and visitors.
Ability to work under and handle stress in an appropriate manner.
Ability to work long hours between breaks and meals, if necessary.
Basic computer competency.
Must be proficient in Microsoft Word and Excel.
MACHINERY/TOOLS/EQUIPMENT REQUIREMENTS:
Ability to operate and troubleshoot telephone, fax machine, copy machine, computer, and printer/scanner.
Recommended Skills Billing Claim Processing Communication Customer Satisfaction Customer Service English Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
